Your information
Privacy policy
Last updated: 5 November 2026
Who we are
SURVIVOR BOY LTD (company number 17561765) is the controller for personal information handled in connection with our wall-art retail business. Our address is Unit 532 1a Bow Lane, London, England, EC4M 9EE. Email [email protected] or call +44 7700 900462. This policy applies under the UK GDPR and Data Protection Act 2018.
Information we handle
The checkout asks for your name, email, phone number, delivery address, town or city, postcode, optional note, order contents and chosen payment method. Checkout information is held only in the current page’s memory: this website does not send it to us or store it after the page is reloaded or closed. We do not collect card numbers, security codes or banking credentials. If real payment processing is connected in future, payment details will be handled by the payment provider and this policy will be updated.
If you contact us by email, we receive the information you send. This may include contact and delivery details, order information, correspondence, photographs of damage and information about cancellations, returns and refunds. Please avoid sending unnecessary personal information in photographs or messages.
Purposes and lawful bases
We use information received directly from you to respond to product and order enquiries, arrange orders and deal with returns on the basis of taking steps at your request before a contract or performing a contract. We rely on legitimate interests to maintain relevant correspondence, investigate damage and protect against misuse, balancing these needs against your rights. Legal obligations may require transaction or accounting records. Where we ask for optional consent, you can withdraw it at any time; withdrawal does not affect earlier lawful processing. We do not use this site for automated decisions with legal or similarly significant effects.
International transfers
No international transfer is initiated by the checkout. Email services may process correspondence outside the UK under their applicable terms. Where we arrange a restricted international transfer, we must use an applicable adequacy regulation or appropriate safeguards, such as approved contractual terms, and assess the protection provided. You may contact us for information about safeguards relevant to your information.
How long information is kept
Checkout entries and bag contents last only for the current page session. Correspondence is kept only for as long as needed to answer an enquiry or resolve an order, damage claim or return. Where transaction records are required by law, the applicable statutory period takes priority. Retention is reviewed against the purpose, legal requirements and any ongoing dispute; information no longer needed is deleted. Contact us for details of the period relevant to your correspondence.
Security
We aim to limit access to correspondence to people who need it and use appropriate account protection and access controls. Please do not send payment credentials by email. No electronic communication can be guaranteed completely secure.
Your rights and consent
Subject to the conditions in data protection law, you can ask for access, correction, erasure, restriction, portability and object to processing, including processing based on legitimate interests. You can withdraw consent where consent is the basis. Contact [email protected] with your request; we may need proportionate information to verify your identity. We normally respond within one month and will explain any lawful extension or exception.
You can complain to the Information Commissioner’s Office at ico.org.uk. You do not have to contact us first, though we welcome the opportunity to address your concern.
Age restriction
Our shop is intended for adults aged 18 or over. We do not knowingly seek personal information from children. Please contact us if a child has sent us personal information so we can consider its deletion.
Changes to this policy
We update this policy when our practices or legal requirements change. The date below identifies the latest revision. Material changes will be explained before any new processing begins.